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How pulauwin Protects Your Personal Data

At pulauwin, every piece of data you share — from your account registration details to the payment method you choose — is handled under a clear, documented privacy…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyAccount data access on your requestNo third-party sale of personal dataRetention limits applied per data category

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What Data We Collect and Why

pulauwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the details you submit — name, email address, contact number, and your chosen deposit method, which may include DANA, OVO, GoPay or QRIS. We also capture session data such as device type, IP address, and login timestamps

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to detect unauthorised access. Payment transaction records are retained as required by financial compliance rules, and access to those records depends on local law. We do not collect more data than we need, and we do not share your personal details with third-party advertisers. Any data
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shared with payment processors — such as your DANA or OVO wallet identifiers — is limited strictly to completing your transaction, and those processors operate under their own documented privacy obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM PRIVASI

How to Reach Our Privacy Team

If you have a question about how we handle your data, want to request a copy of what we hold, or need to correct something in your account profile, our privacy support team is available around the clock. You can reach us through live chat, email, or our dedicated privacy request form — all three channels are monitored 24 hours a day, seven days a week, so no request sits unanswered for long.

Team online

Live Chat

Start a live chat session directly from your account dashboard at any hour. Our team responds to privacy-specific questions within minutes and can escalate data requests on the spot.

Email Support

Send your data request or privacy concern to our support email address. We acknowledge all privacy-related emails within 24 hours and aim to resolve straightforward requests within 72 hours.

Privacy Request Form

Use the structured privacy request form inside your account settings to submit a formal data-access, correction, or deletion request. Each submission receives a unique reference number for tracking.

STANDAR KEAMANAN DATA

Six Ways We Keep Your Data Safe

Data security at pulauwin is not a single control — it is a layered set of practices that covers how data enters our systems, how long it stays…

Encryption in Transit

All data moving between your device and our servers travels over TLS 1.2 or higher.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how our pages perform.

Account Security Controls

Your account is protected by password hashing and optional two-factor authentication.

Data Retention Schedule

We keep active account data for as long as your account remains open.

Third-Party Data Sharing Limits

We share your data only with payment processors — such as DANA, OVO, GoPay and QRIS — and fraud-detection partners…

Your Right to Access and Correct

You can request a full copy of the personal data we hold about you, ask us to correct inaccuracies, or…

Privacy Questions We Hear Most

The questions below cover the data rights and privacy practices our account holders ask about most often. If your question is not listed here, our live chat team can answer it any time of day.

We collect your name, email address, phone number, date of birth, and the payment method details you enter — such as your DANA or OVO wallet reference. We also log your IP address and device type for security purposes.

We share data only with payment processors like GoPay and QRIS to complete your transactions, and with fraud-detection partners. We do not sell your personal information or pass it to advertising networks under any circumstance.

Open your account settings and locate the Privacy Request Form. Submit the form with your account email, and we will send a structured data file within 72 hours. You can also make the same request via our 24/7 live chat.

Yes. You may request deletion of your personal data where local law permits. Submit a deletion request through the Privacy Request Form or via email. Transaction records may be retained longer depending on what local law requires.

Most personal profile data is removed within 30 days of account closure. Payment transaction records are held for the period required by applicable local law, after which they are securely deleted from our systems.

We use session cookies for login continuity and analytics cookies to measure page performance. You can view and adjust all cookie categories in the cookie settings panel inside your account — changes take effect immediately.

Contact our team immediately via live chat, which is monitored 24 hours a day. Describe the activity you are concerned about and we will freeze suspicious access, review your login log, and respond with findings within 24 hours.

How pulauwin Protects Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

Privacy Request Form

Six Ways We Keep Your Data Safe

Encryption in Transit

Cookie Management

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing Limits

Your Right to Access and Correct

Privacy Questions We Hear Most

01 What personal data does pulauwin collect when I open an account?

02 Does pulauwin share my data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask pulauwin to delete my personal data?

05 How long does pulauwin keep my account data after I close my account?

06 What cookies does pulauwin use, and can I turn them off?

07 How do I report a suspected privacy breach on my account?

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